Survey
Please help me write my paper.
I am a student and a teacher at the School of Metaphysics. I am working on a thesis paper for my class. This survey will help me write this paper. The premise of my paper is to find out the difference between people, where some people find technology easy to work with and others find it difficult. So the question in my mind is why is that true. What make some people at ease with it and other not? I believe that the answer to this will help me be a better teacher and communicate better with my clients.
Thank you, Sherwin
PROLOGUE
Professionals who work in technology possess a high degree of technical knowledge in the inner workings of both hardware and software applications. Like all industries, the technology sector has its unique set of detail in their industry, terminology the use to describe procedures and methods used to communicate with each other and with end-users.
Consumers, service providers, small business and major corporations all rely on the products of the technology sector to execute their businesses or personal projects. This group of users comes to the “technology transaction” with specific needs, and requirements for their business or projects but a varied level of understanding of its potential solutions, technology, procedures and terminology used by tech professionals.
THIS SURVEY is designed help the technology sector better understand the perspectives of end users who rely on technology. It is designed to reveal opportunities to better communicate with end users, respond to their needs and better respond to the varied experience of sophisticated and novice end users. The survey is an opportunity for end users to report on their experiences with technology providers.
Name
Address
Phone Number
Email Address
Age
Astrological Sign
Aquarius (January 20 - February 18)
Pisces (February 19 - March 20)
Aries (March 21 - April 19)
Taurus (April 20 - May 20)
Gemini (May 21 - June 20)
Cancer (June 21 - July 22)
Leo (July 23 - August 22)
Virgo (August 23 - September 22)
Libra (September 23 - October 22)
Scorpio (October 23 - November 21)
Sagittarius (November 22 - December 21)
Capricorn (December 22 - January 19)
Are you a morning person?
Yes
No
What is your favorite color
Would you rather Read or Watch TV?
Read
TV
Which would you rather play Chess or Checker?
Chess
checkers
YOUR ACTIVITY (Quick overview of your use of technology)
What is your experience with technology? (select all that apply)
Cell phone/Mobile devices
Tablet
Computer for casual use (email, Facebook, other)
Computer at home or work for business use.
Industrial and complex production-assisted systems.
Network and complete computer systems for multiple users
Individual or Group gaming, streaming.
Some programing and web, app design experience
What is your most common activity when using a computer? (check ONLY ONE)
Surfing the internet
Research for school, work or personal interest
Gaming
Word, Spreadsheet or other Office-related work email
What is the TOTAL number of hours a week that you spend using a computer?
Less Than 1
1-3
4-6
7-10
11-15
16-20
20+
Check any of these social media platforms you use or have used.
Facebook
LinkedIn
Instagram
Pinterest
YouTube
Other
If Other please specify
TECHNOLOGY TRAINING (Quick overview of your use of technology)
How have you learned to use technology? (Check all the apply)
I poke around, maybe check on Google to find help and basically learn on my own
I get help form co-workers, family members or others who have a bit more experience than me
I’ve taken a class either online, in school or as part of work
I’ve learned through one-on-one sessions with a professional technology expert
Have you ever been formally trained to use technology? (class, work, consultant one-on-one)?
Yes
No
How much would you agree or disagree with this statement. (10 is high)
“Technology specialists tend to use terminology I don’t understand”
1
2
3
4
5
6
7
8
9
10
Would you prefer to learn more about technology or (given the resources) just “let them fix” you issues?
Learn more
Let them do it
Generally speaking, are you more frustrated in the use of technology today or do you enjoy and value it?
Frustrated
Value it
If you work with technology professionals, trainers, or others in the feel what would be the three most important outcomes you’d desire?
1.
2.
3.
Would you describe technology as something hard to understand or something you think you could understand with a good trainer?
Hard
Could Understand
Your boss has told you that you need to take training on a new program you have in your office. In what way would you prefer to learn?
One-on-one with a single person so I can ask questions.
In a group class where I do not have to ask questions openly.
Online where I can go at my own pace.
Do you prefer a job environment that is consistent with few changes or one that has new challenges each day to provide you with variety?
Consistent
New challenges
WORKING WITH TECH PROFESSIONALS (Your experiences with technology professionals, instructors or tech-savvy friends)
If you seek help from or hire a technology professional to fix an issue generally, how satisfied are you with the way he or she explains the issue, tells you want they will do in a way you understand?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Do you find that tech professionals listen carefully to what you would like them to do?
Yes
No
Do the tech professionals you work with or hire provide generally clear answers to your questions?
Yes
No
Beyond successfully fixing or setting up your technology based on your needs, what is the next most important thing you seek from a technology professional?
What is more important to you: your tech person’s expertise and experience or ability to communicate and listen?
expertise and experience
ability to communicate and listen
Do you get nervous if a tech professional suggests changes that are not specific to your issue but could be a long-term preventative move – costing you more money
Yes
No
If a tech professional suggests a solution and tells you the cost are you more inclined to take his or her word and tell them to “just fix it” or ask them to explain more about what they plan to do.
take his or her word and tell them to "just fix it"
ask them to explain more about what they plan to do
Generally speaking, compared to other service providers do you view tech professions as more or less reliable in terms of their punctuality, professionalism and knowledge to fix your issue
More
Less
If you’ve had a negative experience with a tech professional which of the following was to primary root of that issue?
(Select all that apply)
Tech person communicated poorly
Tech person had poor product knowledge
Tech person had poor understanding of my issue
Tech person didn’t seem interested in my issue
Tech person did not appreciate the urgency of my need
Tech person rushed the job and I wasn’t confident the issues was resolved
Tech person provided an unacceptable solution
YOUR OPINIONS OF YOU (Direct questions about your preferences)
Do you tend to follow your intuition?
All the time
Often
Sometimes
Rarely
Never
Prefer not to Answer
How would you rate your academic performance in High School?
Top 19%
Top 30%
Upper Half
Lower Half
Prefer not to Answer
Do you listen to your gut instinct?
All the time
Often
Sometimes
Rarely
Never
Prefer not to Answer
YOUR TENDENCIES (Right brain- Left Brain)
Scientists have a good idea as to how each side of the brain controls different functions. The left hemisphere, for example, specializes in language skills and logic (something often used by technology professionals. The right hemisphere allows people to recognize shapes and faces, express and read (this is common in at least half of the population). These questions will allow us to compare your tendencies against other answers in the survey. (there are options not answer if you choose).
Your boss assigns you a handful of projects, due in a couple of weeks. How do you go about completing them?
I list them in order of importance and work on each, one by one, until completion.
I organize them in order of importance and switch between projects when I get bored.
I jump from one project to another until they get done - eventually.
You've decided to sign up for some "muy caliente" but complex Spanish lessons. What's the easiest way for you to learn the language?
Studying and memorizing the verb conjugations and vocabulary.
Repeating after the teacher.
Through studying and memorization as well as practice.
As a birthday present, your friend bought you one of the latest kitchen gadgets on the market apparently, it can slice, dice, and make juice at the same time. The only problem is, you have no idea how the darn thing works. What do you do?
Read the Manual
Call Support
Google it (youtube)
Ask your Children
Give up
Other
If Other please specify
Everyone's favorite time of the year has rolled around again - tax time! Where are all your financial documents and receipts?
Filed away neatly, organized by date.
In a mess, but all in the same place.
Well, there's some in the drawer, some in the closet, a few on the fridge, and the rest...who knows!
Your old clunker of a car has finally broken down and you're shopping for a new model. How do you make your decision?
I do some research on the model I want (safety and reliability rating), and assess whether the price is reasonable.
I sit in the car and get a "feel" for it - if I feel right in it, I know it's for me.
I do a little research on the one I like and then take it for a test-drive to see how I feel in it.
You have a formal event coming up but are a little strapped for cash, so rather than buying a dress/suit you've decided to have it made. What would be the easiest way for you to describe to the tailor what you want?
Draw him/her a picture.
Describe it to him/her in a lot of detail.
Describe in detail what I want, with the help of a picture.
How are your clothes organized in your drawers?
Each type has its own drawer (all sweaters in one, underwear in another, etc.).
They're divided according to style (casual wear in one drawer, work clothes in another, formal wear in the closet, etc.).
A little bit of both of the above.
When it comes to puns, punchlines, or metaphors you:
Almost always get them.
Sometimes get them.
Almost never get them.
When a friend recounts a story you usually prefer that he/she:
Get straight to the point and spare the details.
Summarize the story but add in a few details.
Recount the story in its entirety, sparing no detail.
Your friend makes a snide remark that hits a nerve. What would bother you more: what was said, or how it was said (i.e. sarcastic tone)?
The words.
The tone of voice.
Both
When it came to following rules as a child, your parents/teachers would probably say that:
You were always fairly well-behaved and generally didn't question them.
You would constantly question any rule in place: "But why do I have to?"
You were generally respectful of the rules, but sometimes questioned them.
When you meet someone new, you're more likely to remember:
His/her name.
His/her face.
Both.
How Creative are you? (Note: Creativity isn't related to artistic endeavors. Coming up with ideas, theories or new ways of doing things is also creative)
Very Creative
Pretty Creative
Creative at times
Not very Creative
How logical are you?
Very Logical
Fairly Logical
Logical at times
Not very Logical
Not at all
Prefer not to answer
Are you a good speller?
Yes
No
Are you a good proof-reader?
Yes
No
If you get a new item that requires assembly what do you tend to do?
Look at the pieces and try to figure it out without looking through the printed directions
Go immediately to the directions and follow step-by-step
Do you feel you are good at technology?
Yes
No